Services We Offer
FusionCMGOur Services

Fusion-CMG offers a wide array of services to help its clients grow their business. The phone, web-based and personalized print solutions are designed perfectly to give you an edge on one-to-one marketing. The organization has helped many of its clients achieve their goals through its wide spectrum of services that range from inbound and outbound teleservices to direct marketing consultation and others.

Fusion-CMG has the expertise to tailor all its services for both, business-to-business (B2B) and business-to-consumer (B2C) programs.

Moreover, in an attempt to make itself a truly global service provider, Fusion-CMG has developed multilingual teleservices capabilities and established itself as one of the leading companies in that arena. It currently offers teleservices in languages including English, French, Spanish, Cantonese, Mandarin and others.

Fusion-CMG serves an extensive range of clients – from the organizations with as little as 5 agents to as many as 300.

Solutions imageSolutions:

  • Customer Service
  • Email
  • Web Chat
  • Abandoned Shopping Cart
  • Reporting Services
  • Technical Support
  • Order Processing
  • Print Order Fulfillment
  • Quality Monitoring Services
  • Search Engine Optimization
  • Customer Acquisition
  • Direct Mail
  • Contact Creation
  • Studio Services
  • Software

outbound imageOutbound Teleservices:

  • Direct Sales (Telesales)
  • Market Research
  • Customer Relationship Management (CRM)
  • Lead Generation Programs
  • Real Time and Historical Analysis

Inbound imageInbound Teleservices:

  • Customer Support
  • Technical support
  • Sales support

Data Handling ImageData Handling Service:

  • Data Modeling & Scoring
  • Data Mining
  • Customer Relationship Analysis
  • Data Warehousing
  • Post & Pre-Campaign Analysis
  • List Management

Print Operations imagePrint Operations:

  • 5 Colour Total Digital Production
  • Data Driven Printing

Direct Marketing imageDirect Marketing Consulting

Fusion-CMG has an efficient Direct Marketing Consulting team to help clients in designing more comprehensive programs including the use of direct mail and web-based promotion. We also apply our years of experience and contacts in the industry to reap more benefits for our clients.

canadian Licensing ImageCanadian Licensing

At Fusion-CMG, we have a team of Tele-agents and Professional Insurance Brokers who are licensed to work across Canada. We take pride in pronouncing ourselves as one of the few companies in Canada, which can sell different kinds of insurance and financial products on behalf of its business partners.

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