Technology overview
Our technology allows us to provide you with extensive program reporting, from call statistics and database analysis to more advanced market profiling. Since true partnership means to be able to adapt to ones' needs and reality, we provide customized reporting and are able to assist you in defining what can be found through reporting and program analysis.
Reporting Functionality
In addition to real-time reports, exporting data is possible with StrataDial through some 30 built-in standards allowing for a wide array of information delivery for different purposes. StrataDial is also fully compatible with SQL and other reporting and database management programs allowing for customization. In addition, all data from calling is exportable into common formats for further needs.
Adaptability and Scalability
We are capable of expanding the number of workstations to meet our clients’ needs. Furthermore, because the system is Windows-based, new developments within the computer industry at large are easily adapted. StrataDial is also equipped for more demanding teleservices these include online digital recording of calls and live connection with a third party. Adding agent workstations, telephone lines and Supervisors’ stations to the network can facilitate CMG’s growth technologically.
Ease of Use
All of the systems we use — both those we have licensed and those developed in-house — are geared toward overall flexibility while maintaining thorough usability for the staff at all levels of our organization.
Our overall flexibility results in a variety of benefits for our partners: a more rapid learning curve for Teleagents translates into lower training costs; straightforward and sophisticated tools for Supervisors yield efficient inbound and outbound call-management; fluid back-end systems mean highly customizable integration between your systems and ours.
Digital Recording
One hundred percent (100%) of the calls are digitally recorded. All sales recordings are kept permanently and all non sales are deleted after 48 hours. Clients can request any recording and receive it within 24 hours.
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